Vertex Health — patient portal & booking platform
Twelve clinics, twelve booking processes, one accessible platform — with referrals, reminders and clinician scheduling in a single flow.
Vertex Health booked appointments by phone across twelve clinics, each with its own spreadsheet and rules. No-shows were costing an estimated $38k a month.
What we built
A Laravel-based booking portal with clinic-level availability rules, SMS and email reminders, accessible intake forms (WCAG 2.2 AA) and a clinician dashboard. Existing patient records were migrated and de-duplicated before launch.
Result
Online bookings reached 61% of all appointments within eight weeks, and no-shows fell by 34%. The marketing team now updates service pages without a developer.
Let's talk about your site
We will tell you what we would do first — and what we would not spend money on.
Ready to modernise the infrastructure your business runs on?
Tell us what is slowing you down. We will come back within one business day with a clear next step — usually a 30-minute call and a free site assessment.